Dining Operations Manager

Description:

Buffalo Wild Wings is currently seeking a Dining Operations Manager to join their team

Buffalo Wild Wings GO is actively searching for a proactive leader with strong leadership skills and a passion for delivering excellent guest experiences as they seek to fill the role of Dining Operations Manager. The ideal candidate will be adept at maintaining operational excellence, driving revenue growth, and ensuring compliance with legal requirements.

Key Responsibilities:

Team Environment:

• Recruit, train, and promote staff members.
• Outline the necessary qualifications for the position and the criteria used to assess performance effectively.
• Monitor, supervise, analyze, and assess employee job effectiveness.
• Provide guidance, assessment, and necessary intervention when required.

Operational Excellence:

• Create and maintain an environment that revolves around prioritizing the needs of visitors as the main objective.
• Ensure that there is adequate staffing in place to meet the service goals for guests satisfactorily.
• Ensure the safety and cleanliness protocols are strictly implemented to maintain a safe and healthy setting that promotes the welfare of individuals.
• Ensure the strict observance of brand guidelines and structures.
• Develop and implement strategies to boost efficiency and elevate service quality for customers.
• Boost system improvements through the execution of thorough inspections.

Profitability:

• Maximizing profitability involves effectively managing costs to keep expenses in check.
• Facilitate the prompt execution of internal promotion tactics.
• Oversee the introduction of fresh products by guaranteeing the team receives thorough training and that samples are efficiently dispersed.
• Establishing and overseeing sales targets to track achievements.

Skills and Qualifications:

• Fluent in English.
• Proficiency in complex mathematical concepts coupled with specialized knowledge in overseeing financial operations.
• Experience in various positions within the restaurant, retail, or managerial sectors throughout the years.
• Individuals must be at least 18 years of age to meet the requirement.
• Acquiring a high school diploma or an equivalent alternative credential.

Core Competencies:

Guest Focus:

• Exhibits a strong understanding and consistently exceeds the expected requirements of guests.
• Encourages and maintains guest engagements.
• Demonstrates a preparedness to promptly carry out tasks and fulfill commitments.
• Helps in addressing guest issues by applying suitable resolution procedures.

Operational Passion:

• Preserves and ensures high standards of quality.
• Demonstrates a continual trend of either meeting or surpassing anticipated outcomes.
• Enhances team productivity by acknowledging and valuing the interrelationships among team members' responsibilities.
• Tasks are arranged based on their level of priority, with a focus on achieving objectives and goals.
• Exploring established methods to accomplish intended outcomes.

Enhancing critical thinking skills and making effective choices are crucial components of addressing challenges and reaching solutions in Problem Solving and Decision Making:

• Skilled in identifying and proficiently handling challenges.
• Empowers individuals to assume control in resolving issues and making choices.
• Recognizing the fundamental reasons behind issues and implementing preventative measures effectively addresses and resolves them.

Navigating connections with others and exerting impact:

• Establishes and maintains long-lasting connections with colleagues within the team.
• Demonstrates ethical behavior and encourages collaborative endeavors.
• Negotiates and enacts productive strategies.

Building Effective Teams:

• Clearly defines and communicates the goals of the team.
• Tracks progress and ensures colleagues are responsible for completing their assignments.
• Assisting in boosting team spirit and enhancing overall engagement levels.
• Acknowledges and adequately rewards achievements.
• Encourages idea sharing.

Conflict Management:

• Demonstrates a dedication to comprehending conflicts by engaging in attentive listening techniques.
• Conflict resolution can be effectively managed using established facts and consistent policies.
• Enhances problems as needed.

Developing Direct Reports:

• Collaborators in developing strategies for employee development.
• Offers tasks that are difficult and opportunities for mentoring.
• Identifies areas needing improvement in training and provides assistance in accessing resources for personal and professional development.

Possessing a strong understanding of business and financial matters is crucial for success in the corporate world:

• Comprehends the intricacies of competitive environments and customer actions.
• Approaching situations with creativity and actively searching for solutions to address them.
• Analyzing profit and loss data enables the identification of trends and changes in the financial situation of the company.
• Communicates essential indicators of performance.

Company Introduction:

Buffalo Wild Wings creates memorable experiences for customers and employees by fostering a lively atmosphere and providing opportunities for personal and professional development. Joining Buffalo Wild Wings GO presents a distinctive prospect to be involved in a flourishing setting that values sharing special moments.

If you have a passion for guiding and motivating a team in the vibrant setting of a sports bar, we welcome you to pull up a chair and become a part of our team.