Customer Service Host

Description:

As a Customer Service Host at Buffalo Wild Wings, you play a crucial role in welcoming and assisting guests as they arrive at the restaurant, aiming to create a pleasant and efficient first impression. Your responsibilities include warmly greeting guests, organizing seating arrangements effectively, and kickstarting each guest's dining experience with a strong emphasis on attentive and amiable service. In addition to shaping exceptional dining outings, your position underscores the significance of exemplary customer service and offers essential support to the staff during busy periods.

Key Responsibilities:

• Extend a warm and lively greeting to attendees upon their arrival at the gathering.
• Enhance the efficient use of tables by managing the queue, organizing seating layouts, and optimizing the flow of guests to improve operational effectiveness.
• Guide guests to their designated tables and hand out the available menu selections.
• Inform about anticipated waiting times and accommodate specific seating preferences if possible.
• Ensure a welcoming ambiance is established at the entrance and host stand to greet guests warmly and make them feel comfortable upon arrival.
• Helping to coordinate extensive events and special occasions.
• Assist guests by offering information about the menu options and current promotional offers to cater to their requests.
• Help with the clearing and rearranging of tables to support the team as required.
• Adhere to the standards and guidelines set by Buffalo Wild Wings for service and cleanliness.

Qualifications:

• Effective communication and building connections with individuals are essential skills to possess.
• Having the ability to stay composed and work with professionalism in a fast-paced setting.
• Exemplary attention to detail and proficient in organizational abilities.
• Embracing a positive attitude and recognizing the significance of collaborating effectively with colleagues.
• Prior background in hospitality or customer service is considered helpful but not mandatory for this position.

Working Conditions:

• Ability to stand and move continuously for long durations throughout work shifts.
• Flexibility in working hours, including evenings, weekends, and holidays, to cater to diverse scheduling needs.
• Proficient in excelling in a dynamic environment focused on sports and high energy.

Benefits:

• Competitive hourly pay
• Flexible scheduling options
• Employees have the opportunity to access exclusive discounts on snacks and beverages
• Opportunities for improvement and progression in one's profession
• Comprehensive training program
• Opportunities to participate in acknowledgment and reward initiatives

What are the reasons for becoming a member of Buffalo Wild Wings?

Becoming a member of the Buffalo Wild Wings team offers the opportunity to be immersed in an enthusiastic and supportive workplace culture. Employees are encouraged to enhance their abilities, broaden their understanding, and participate in the thrill of every game day, making it a setting where your enthusiasm for customer service can shine brightly, welcoming you to be involved with a renowned brand that crafts lasting memories